Returns Policy

RETURNS AND CANCELLATION

 

Cancellation 

Orders can be cancelled within 1 hour of placing the order. 

Returns

WHAT ITEMS CAN BE RETURNED

All unused items can be returned within 30 days of receipt. 

If you ship your intended return after the 30 day return period the item(s) will be sent back to you and no refund will be issued.

We do not accept refunds of USED products. Used products will be mailed back to the sender and no refund will be issued. 

If the watch has been worn, regardless of how long it was worn, the watch cannot be returned.

ANY SIGNS OF WEAR OR REMOVAL OF PARTS INCLUDING FOIL AND TAGS WILL RESULT IN REFUSAL OF YOUR RETURN.

HOW TO RETURN AN ITEM

To return an item please follow this procedure:

  1. Email viratchewatches@viratche.com and provide your order number and specify the items you want to return.

  2. After we have confirmed your request please re-pack the item to its original condition with labels and tags still attached. You are responsible for the charges of the international return shipping. 

  3. Please send your package by the courier of your choice. You are responsible for the charges of the international return shipping.
  1. Retain your proof of shipment and wait until the package reaches our support warehouse. Once the package has been received the return still has to be processed. Received return DOES NOT mean processed. It may take several business days to process the return.